For Deposit Holders

Check your deposit

Use your payment email to verify your deposit. We’ll check your payment and refund status with Airwallex.

Check with email

Email lookup shows your latest successful deposit payment. Use an order number to check another payment.

Use an order number instead

Use the merchant order number on your receipt (for example, PROD-ARC-VIP-…). If you can't find it, contact hi@arcblue.net.

Your deposit status

Order number
Deposit amount
Refund amount accepted

This shows your deposit payment record. Kickstarter pledge matching and VIP benefit fulfillment are confirmed separately by our team.

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